Terms of Service

1. Using Doughflow

Doughflow is a costing and operations tool for independent food makers. Creating an account means you agree to these terms. If any part doesn’t sit right with you, please don’t use the service.

2. Your account

You’re responsible for what happens under your account, so keep your password to yourself. Sign up with real information so we can verify the account and send a small number of service-related notes.

3. Your recipes are yours

Every ingredient, recipe, price, and number you enter belongs to you. We store it so we can show it back to you and run the cost math. We don’t sell it, train models on it, or share it with anyone else. You can export or delete it from your account settings at any time.

4. What we ask in return

Use Doughflow for your own food-making work. Please don’t:

• Try to break, scrape, or overload the service
• Use it to do anything illegal
• Resell access without permission
• Pretend to be someone else

5. Fees, payments, and refunds

Doughflow is free for makers. There is no plan to buy and no card needed to sign up.

We charge only when your customers pay you online through your Doughflow page. Each of those orders carries a 5% + 55¢ Doughflow service fee. By default it is added to your customer’s order; you can choose to cover it yourself instead. You also pay card processing of 2.9% + 30¢ on what the customer pays, as you would with any card reader. Both come out of the payment before it reaches your Stripe account. Orders paid at pickup, and sales anywhere else, carry no Doughflow fee.

When you refund an order through Doughflow, those fees are returned to you in proportion to the amount you refund. If we ever change a fee, we’ll tell you at least 30 days before it applies.

If you had a paid Doughflow subscription, it continues on its current terms until it ends or you cancel it. If a charge isn’t right for you, email hello@doughflow.ai within 14 days of the charge and we’ll refund it.

6. Availability

We try to keep Doughflow up and running, but we can’t promise it’ll always be available. If we make a meaningful change to the service or sunset a feature, we’ll give you notice and a clean way to export your data.

7. The boring liability bit

Doughflow is provided as-is. We do our best, but we can’t be liable for any losses from using the service. Sanity-check the math against a few of your own recipes before relying on it for pricing decisions.

8. Changes to these terms

We may update these terms from time to time. If we change anything material, we’ll let you know by email. Continuing to use Doughflow after that means you’re okay with the update.

9. Connected stores

If you connect a sales channel like Shopify, the data we read from it stays yours. We use it only to run Doughflow for you, protect it as described in our Privacy Policy, and delete it when you disconnect or when the channel asks us to. We never sell it, share it for advertising, or use it to train AI.

10. Connected inbox

If you connect your inbox, we read your mail through Unipile, a partner who processes it on our behalf under a data-processing agreement, and we keep only the mail that matches your topics, senders or suppliers, and discard the rest without storing its content. That data stays yours. We use it only to run Doughflow for you and protect it as described in our Privacy Policy. Disconnecting stops us from reading new mail; to remove the mail we’ve already saved, choose “Delete inbox data” in Settings, or delete your account. We never sell it, share it for advertising, or use it to train AI.

11. Get in touch

Questions? Email support@doughflow.ai.